Refund policy

At AiroMedic, an EBG Group brand, we are committed to ensuring customer satisfaction with our innovative, air-based rehabilitation products. If you are not entirely satisfied with your purchase, our return and refund policy is here to assist you.

Eligibility for Returns
Timeframe: Products must be returned within 15 days of the delivery date.
Condition: Items must be in their original, unused condition, including packaging, accessories, and manuals.
Proof of Purchase: A valid invoice or order confirmation is required for all return requests.

Non-Returnable Items
For hygiene and safety reasons, the following products are not eligible for return:
Inflatable bedpans, portable toilets, or similar personal care items.
Products that have been used, altered, or damaged due to customer mishandling.
Clearance, sale, or final-sale items.

Defective or Damaged Items
If you receive a damaged or defective product:
Notify us within 7 days of receiving the item.
Provide images or videos showing the defect or damage.
Once verified, we will arrange for a replacement or a full refund, including any shipping charges.
Refund Process
Inspection: Returned items will be inspected upon receipt to ensure they meet our return criteria.
Refund Method: Refunds will be issued to the original payment method within 7-10 business days after the return is approved.
Shipping Costs: Original shipping charges are non-refundable unless the return is due to a defect or our error.

Exchange Policy
We offer exchanges for defective or damaged items. Please contact our customer service team with the necessary details within 7 days of delivery to initiate the exchange process.

How to Initiate a Return
Contact us at info@airomedic.in with your order details and reason for the return.
You will receive a return authorization and instructions on how to proceed.
Pack the product securely in its original packaging and ship it to the address provided.
Additional Information
Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.

For further assistance, please reach out to our customer support team at info@airomedic.in.

Thank You for choosing AiroMedic!